Prostate Cancer UK

Unified Operations Hub

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Access all PCUK platforms with a single account

Registration

DAREN Nurses

Chatbot

Msg Broker

UK South · TLS 1.3 · GDPR Compliant

2,847

Event Registrations (30d)

↑ 18% vs last month

£184k

Donation Income (30d)

↑ 24% vs last month

12,403

Risk Checker Completions

↑ 41% vs last month

347

Nurse Emails Handled

↑ 9% via AI drafts

Platform Activity — Last 7 Days

Daily sessions per platform

Live

Registration

1,204

Risk Checker

2,871

DAREN

347

Msg Broker

18.4k

AI Broker — Phase 1

DAREN email intelligence

✦ AI

Emails drafted by AI 284 / 347

AI draft approval rate 91%

Average response time 4.2 hrs

KB queries served 1,203

Recent Platform Events

Time	Platform	Event	Status
09:14	Registration	March for Men batch sync — 214 records	✓ Done
09:02	DAREN	AI draft approved by Nurse Specialist	✓ Sent
08:51	Chatbot	Risk Checker — 89 completions overnight	✓ Live
08:33	Broker	Sky CRM → Blackbaud — 1,402 records synced	✓ Done
07:00	Registration	Daily income report dispatched to finance	✓ Done

Infrastructure Health

Registration Live● Online

DAREN Live● Online

Chatbot Live● Online

Message Broker● Online

AI Broker Hub● Online

Azure Key Vault● Online

Last deployment2h ago

Uptime (30d)99.97%

2,847

Total Registrations

↑ 18%

£184k

Income Raised

↑ 24%

89%

Completion Rate

↑ from 77%

14

Active Events

Event	Type	Registrations	Target	Income	Status
March for Men — London	Walk	847	1,000	£62,400	● Live
March for Men — Manchester	Walk	512	600	£38,200	● Live
BGR Non-Banker Giveaway	Survey	1,204	2,000	£47,100	● Live
Corporate Challenge 2026	Corporate	284	500	£36,800	● Open
Virtual 5K — June	Virtual	0	800	—	● Draft

Drag & Drop Form Builder

Editor

⠿First NameText

⠿Email AddressEmail

⠿Fundraising TargetCurrency

＋Add field…

Completion Funnel

89% complete

100%

Page Visits — 3,200

94%

Started — 3,008

91%

Details Done — 2,912

89%

Completed — 2,847

↑ Completion up 12% after removing reCAPTCHA and adding progress bar

12,403

Monthly Users

↑ 41%

71%

Completion Rate

↑ from 2% (mobile fix)

3:24

Avg Completion Time

↓ 40s faster

34%

GP Referrals Made

New metric tracked

Drop-off Funnel — Redesigned

71% complete ↑ from 2%

100%

Sessions Started — 12,403

95%

Q1: Age Group — 11,783

88%

Q2: Family History — 10,914

79%

Q3: Ethnicity — 9,798

71%

Result Viewed — 8,806

Mobile rendering fix resolved the 98% drop-off (black screen bug on scroll)

Risk Result Distribution

Higher Risk

28%

Moderate Risk

41%

Lower Risk

31%

Post-Result Actions

GP Referral

34%

Shared Result

22%

Symptom Info

55%

Chatbot Flow Builder

Question 1

How old are you?

Under 4545–4950+

→

Question 2

Has a close relative had prostate cancer?

YesNoDon't know

→

Question 3

What is your ethnic background?

BlackMixed BlackOther

→

Result + Actions

Personalised risk level with GP referral + symptom information

284

AI Drafts This Month

91%

Approval Rate

4.2h

Avg Response Time

347

Total Handled

Inbox

12 New

John M. via prostatecanceruk.org

PSA test results — what do the numbers mean?

My GP told me my PSA was 6.8 and I'm not sure if I should be worried...

Priority✦ Draft Ready

08:42

David K.

Side effects from hormone therapy

I started enzalutamide 3 weeks ago and experiencing fatigue and hot flushes...

General✦ Draft Ready

07:15

Mark T.

Question about active surveillance

My consultant mentioned active surveillance but I want to understand...

Routine

Yesterday

Robert H.

Referral to another specialist

I was wondering if you could help me understand how to get referred...

Routine✦ Draft Ready

Yesterday

John M. — PSA Test Results Query

Received 08:42 · Priority

✦ AI Draft

Original:
"My GP told me my PSA was 6.8 and I'm not sure if I should be worried. I'm 58. Should I be asking for more tests?"

📚 KB Match

PSA Levels Guide · Biopsy Criteria · NICE NG131

✦ AI Generated Draft

Dear John, Thank you for getting in touch. A PSA of 6.8 ng/ml at 58 is above the typical reference range (usually up to 3 ng/ml for your age). This doesn't necessarily mean cancer — PSA can be raised by an enlarged prostate, infection, or physical activity. I recommend: • Asking your GP for a repeat PSA test • Requesting a urology referral • Asking about an MRI scan if not already arranged Please don't hesitate to call our nurse line: 0800 074 8383.

18.4k

Records Today

↑ Normal

99.8%

Success Rate

37

Errors (30d)

↓ from 142

1.4s

Avg Sync Time

Live Data Pipeline

● All healthy

🏢

Sky Blackbaud CRM

18.4k

Records synced

⚡

Message Broker

18.4k

Transformed

🗃️

MySQL DB

18.3k

Stored

📋

Registration

2,847

Synced

📧

DAREN

347

Synced

🤖

Chatbot

12.4k

Events logged

Active Stored Procedures

Procedure	Last Run	Status
`sp_sync_registrations`	09:00	✓
`sp_crm_donor_update`	08:45	✓
`sp_income_daily_report`	07:00	✓
`sp_chatbot_event_log`	Live	Running
`sp_nurse_email_queue`	08:33	✓

Recent Errors

37 this month

Timeout — sp_crm_donor_update

2026-05-05 14:23 · Auto-retried ✓

Duplicate key — registration record

2026-05-04 09:11 · Resolved ✓

Auth token expired — CRM API

2026-05-03 22:00 · Auto-refreshed ✓

Error rate down 74% since auto-retry implementation

Know Your Risk

PCUK Risk Checker

March for Men — London

Saturday 14 June 2026 · Hyde Park · 5 miles

👥 847 registered🎯 Target: 1,000💰 £62,400 raised

✓ Event

Your Details

Fundraising

Confirm

Your Details

First Name *

Last Name *

Email Address *

Mobile Number

Postcode

Date of Birth

Fundraising in memory of someone?

T-Shirt & Extras

T-Shirt Size

Gift Aid — I'm a UK taxpayer. Please claim Gift Aid on my donations. This adds 25p for every £1 at no extra cost to me.

🔒 Secure · Data processed under our Privacy Policy · No reCAPTCHA friction

2,847

Total Participants

↑ 18%

£64.67

Avg Fundraising

↑ £12

61%

Gift Aid Opted In

↑ 8pp

94%

Valid Email

Name	Event	Registered	Fundraising	Gift Aid	Status
James Thornton j.thornton@email.com	March for Men — London	12 Apr 2026	£142.00	✓ Yes	● Active
Michael Davies m.davies@gmail.com	March for Men — Manchester	8 Apr 2026	£88.50	✓ Yes	● Active
Robert Patel r.patel@work.co.uk	BGR Non-Banker Giveaway	2 Apr 2026	£0.00	No	● Pending
Anthony Williams a.williams@email.com	Corporate Challenge 2026	28 Mar 2026	£220.00	✓ Yes	● Active
David Okafor d.okafor@nhs.net	March for Men — London	15 Mar 2026	£75.00	✓ Yes	● Active
Steven Clarke s.clarke@yahoo.co.uk	March for Men — Manchester	10 Mar 2026	—	No	● Withdrawn

Showing 6 of 2,847 participants

£184k

Total Raised

↑ 24% vs 2025

£41.2k

Gift Aid Claimable

↑ £9k

79%

vs £232k Target

£64.67

Avg per Participant

Income by Event

YTD

March for Men — London£62,400

BGR Non-Banker Giveaway£47,100

Corporate Challenge 2026£36,800

March for Men — Manchester£38,200

Payment Methods

Online Card84%

Direct Debit8%

Cheque5%

Other3%

🎁 Gift Aid: £41,200 claimable from HMRC · Claim due 31 Jul 2026

Recent Transactions

Donor	Event	Amount	Gift Aid	Method	Date	Status
James Thornton	MfM London	£142.00	✓	Card	12 Apr	Cleared
Anthony Williams	Corporate	£220.00	✓	Card	28 Mar	Cleared
Michael Davies	MfM Manchester	£88.50	✓	Card	8 Apr	Cleared
Corp Team — HSBC	Corporate	£2,500.00	N/A	BACS	1 Apr	Pending

Field Types

⠿ Text

⠿ Email

⠿ Phone

⠿ Number / £

⠿ Dropdown

⠿ Date

⠿ Checkbox

⠿ File Upload

⠿ Section Header

⠿ Paragraph Text

March for Men 2026

Registration Form · Online entry

⠿

TEXT · Required

First Name

✏

⠿

TEXT · Required

Last Name

✏

⠿

EMAIL · Required · Selected

Email Address

✏

⠿

DROPDOWN · Required

Which March are you joining?

✏

⠿

NUMBER £ · Optional

Fundraising Target

✏

⠿

CHECKBOX · Required

Gift Aid Declaration

✏

⠿

CHECKBOX · Required

I agree to the Terms & Conditions

✏

＋ Drag a field here to add

Field Settings

Label

Placeholder

Required

Validation

CRM Field Map

14

Campaigns Sent

68%

Avg Open Rate

↑ 12pp vs sector

4.2%

Click Rate

3

Scheduled

Campaigns

Campaign	Audience	Scheduled / Sent	Delivered	Open Rate	Clicks	Status
Registration Confirmation Auto-trigger on sign-up	All new registrants	Automated	2,847	79%	12%	● Live
Fundraising Tips — Week 2 Template: FundraiserNudge	All active, <£50 raised	15 May 2026 09:00	—	—	—	● Scheduled
MfM London — Event Reminder Template: EventReminder	London registrants	3 Jun 2026 08:00	—	—	—	● Scheduled
Welcome — March for Men	All registrants	1 Apr 2026	2,341	71%	8%	Sent
Early Bird Promo	2025 participants	14 Jan 2026	1,204	62%	14%	Sent

Email Templates

Registration Confirmation

Auto-trigger · 2,847 sent

💪

Fundraiser Nudge

Manual send · 3 uses

🏃

Event Day Reminder

Manual send · 1 use

Start

Welcome Message

"Hi, I'm here to help you understand your prostate cancer risk…"

Intro

Question 1

How old are you?

Under 45

45–49

50–59

60–69

70+

Risk Factor✏ Edit

Question 2

Family history of prostate cancer?

Yes — father or brother

No

Not sure

Risk Factor✏ Edit

Question 3

Ethnic background?

Black or Black British ↑ High

Mixed — Black heritage

White or White British

Asian or Asian British

Other

Risk Factor✏ Edit

AI Processing + Result

Risk Score + Actions

AI computes personalised result · GP referral · Nurse escalation · Symptom info

✦ AITerminal

Risk ResultsID: RSK-001

Higher Risk — Black or Black British

"Based on your age and ethnicity, you have a higher risk of prostate cancer. Black men are 2–3× more likely to develop it. We strongly recommend speaking to your GP about a PSA test…"

Updated: 2 May 2026 · Used in: Flow v3.2

Risk ResultsID: RSK-002

Moderate Risk — Age 50+ with family history

"You have some risk factors for prostate cancer. Having a father or brother with prostate cancer doubles your risk. We recommend talking to your GP about whether a PSA test is right for you…"

Updated: 2 May 2026 · Used in: Flow v3.2

SymptomsID: SYM-001

Common Symptoms Explained

"Prostate cancer often has no symptoms in early stages. When symptoms do occur, they may include: needing to urinate more often, difficulty starting or stopping urination, weak flow, blood in urine or semen…"

Updated: 15 Apr 2026 · Used in: Flow v3.2, Post-result

Nurse EscalationID: NRS-001

Connect to a Specialist Nurse

"Our specialist nurses are here to help. You can call our free nurse helpline on 0800 074 8383, Monday to Friday 9am–5pm. Or email us and a nurse will reply within 2 working days…"

Updated: 1 Mar 2026 · Used in: All flows

Colours

Header Background

#0E0E0E

Bot Bubble

#0E0E0E

User Bubble

#8FD4E3

CTA / Quick Reply

#D63231

Typography

Font Family

Base Font Size

Avatar & Branding

Bot Avatar

Header Logo

Greeting Message

Widget Behaviour

Auto-open on page load

Scroll new Q to top

Open Delay

Live Preview

Risk Checker

Hi — I'm here to help you understand your prostate cancer risk. It only takes 2 minutes.

Let's start

How old are you?

PriorityJames C. — Active Surveillance QueryReceived 07:34

Original Enquiry

"My consultant has put me on active surveillance and I'm not sure what that means long-term. How often will I be monitored and what am I looking for?"

✦ AI Draft Response

Dear James,

Active surveillance is an approach used for low-risk prostate cancer where the goal is to monitor carefully rather than treat immediately. Typically you will have: a PSA blood test every 3–6 months, an annual MRI scan, and a biopsy every 1–3 years...

KB Sources: Active Surveillance Guide, NICE NG131

GeneralPeter M. — Hormone Therapy Side EffectsReceived Yesterday 16:20

Original Enquiry

"I've been on enzalutamide for 6 weeks and I'm experiencing quite severe hot flushes and fatigue. Is this normal? Should I tell my consultant?"

✦ AI Draft Response

Dear Peter,

Hot flushes and fatigue are very common side effects of enzalutamide and hormone therapy more broadly. Yes, please do mention this to your consultant — they may be able to prescribe medication to help manage hot flushes...

KB Sources: Enzalutamide Guide, HRT Side Effects

RoutineRichard K. — GP Referral ProcessReceived Yesterday 11:05

Original Enquiry

"My PSA came back at 5.1 and I'm 63. My GP said to come back in 6 months. I'm worried this isn't soon enough."

✦ AI Draft Response

Dear Richard,

A PSA of 5.1 at age 63 is above the age-adjusted reference range (usually up to 4.5 ng/ml for your age). Your concern is understandable. It may be worth asking your GP to refer you to urology for further assessment...

⚠ Nurse review recommended before sending

559

Sent This Month

↑ 9%

87%

AI Drafted

4.2h

Avg Response Time

↓ 6.1h prev

96%

Read Rate

Sent Responses

To	Subject	Sent	Nurse	Type	Read
John M.	Re: PSA test results	Today 09:18	Nurse Karen	✦ AI	✓ Read
David K.	Re: Hormone therapy side effects	Today 08:44	Nurse Karen	✦ AI	✓ Read
Samuel O.	Re: PSA reading — next steps	Yesterday 16:30	Nurse David	Manual	✓ Read
Graham P.	Re: Biopsy results query	Yesterday 14:12	Nurse Karen	✦ AI	Unread
Brian H.	Re: Active surveillance schedule	Yesterday 11:55	Nurse Karen	✦ AI	✓ Read
Neil T.	Re: Radiotherapy fatigue	2 May 2026	Nurse David	Manual	✓ Read

Test Search Query

✦ Azure AI Search

Top 3 Matches

📄 PSA Levels Explained — Score: 0.98

📄 NICE NG131 Referral Guidelines — Score: 0.91

📄 Biopsy Criteria & Thresholds — Score: 0.87

Index Status

Total Documents47

Last Full SyncToday 02:00 UTC

Index Health✓ Healthy

Pending Ingestion2 documents

Search ProviderAzure AI Search

Document Library

Document	Category	Size	Indexed	Status
NICE NG131 — Prostate Cancer Referral	Clinical	2.4 MB	1 May 2026	✓ Indexed
PSA Levels — Patient & Nurse Guide	PCUK	0.8 MB	1 May 2026	✓ Indexed
Active Surveillance — What to Expect	PCUK	1.1 MB	15 Apr 2026	✓ Indexed
Hormone Therapy Side Effects Guide	PCUK	0.6 MB	15 Apr 2026	✓ Indexed
Enzalutamide — Patient Information	Clinical	1.8 MB	10 Mar 2026	✓ Indexed
Treatment Options Overview 2026	PCUK	3.2 MB	— Pending	⏳ Queued
Biopsy Criteria & Thresholds	Clinical	0.9 MB	— Pending	⏳ Queued

🏢

Sky Blackbaud CRM

Primary data source

● Connected

Last syncToday 09:41

Records synced (24h)18,412

Endpointapi.blackbaud.com/v1

AuthOAuth 2.0 · Azure KV

🗃️

MySQL Flexible Server

nursesplatform-live.mysql.database.azure.com

● Connected

Databasenursesplatform

Connection pool18 / 50 active

TLS1.3 enforced

AuthAzure Key Vault

🔷

Microsoft Azure AD

SSO & Identity provider

● Connected

Tenantprostatecanceruk.org

MFAEnforced

Conditional AccessActive

Auth flowOIDC / OAuth 2.0

✦

Azure OpenAI

GPT-4o · Primary AI provider

● Connected

Modelgpt-4o (UK South)

Tokens used (24h)2.1M

Latency avg840ms

EndpointAzure AI · UK South

📧

DAREN Email Platform

darenlive.uksouth.cloudapp.azure.com

● Connected

Queue depth17 emails

Last push4 minutes ago

ProtocolREST API / Node.js

＋

Add New Integration

Connect a new system

Connect additional platforms: Xero, Salesforce, Mailchimp, custom REST APIs, webhooks and more.

Procedure List

sp_sync_registrations

Daily 09:00 · Last: Today 09:00 ✓

sp_crm_donor_update

Hourly · Last: 08:45 ✓

sp_income_daily_report

Daily 07:00 · Last: Today 07:00 ✓

sp_chatbot_event_log

● Live stream

sp_nurse_email_queue

Every 5min · Last: 09:35 ✓

sp_gift_aid_extract

Weekly Sun 00:00 · Last: 4 May ✓

sp_participant_dedup

Daily 01:00 · Last: Today 01:00 ✓

sp_event_capacity_check

⚠ Last run failed · 2 May

sp_sync_registrations

ScheduleDaily at 09:00 UTC

Last RunToday 09:00 · Success

Avg Duration2.3s

Records Processed2,847

Depends Onsp_crm_donor_update

Procedure Preview

              -- Sync Blackbaud CRM → Registration DB

              CALL sp_sync_registrations(

                p_source => 'blackbaud_crm',

                p_target => 'registrations',

                p_mode   => 'incremental',

                p_limit  => 10000

              );

              -- Output: rows_inserted, rows_updated, errors

37

Errors (30d)

↓ from 142

1

Unresolved

99.8%

Success Rate

3m 12s

Avg Resolution Time

Error Log

Time	Severity	Procedure	Error	Status
2 May 14:22	Warning	`sp_event_capacity_check`	Timeout after 30s — capacity table lock	Unresolved
5 May 02:14	Info	`sp_crm_donor_update`	Duplicate key on 3 donor records — skipped	Resolved
4 May 09:01	Info	`sp_sync_registrations`	Null email on 1 participant record — flagged	Resolved
3 May 07:00	Info	`sp_income_daily_report`	No transactions in period — report empty	Resolved
28 Apr 03:30	Critical	`sp_crm_donor_update`	CRM API rate limit hit — 429 response, retried	Auto-resolved

⚠ sp_event_capacity_check — 2 May 14:22

Timeout after 30s · Table lock on events.capacity

            ERROR [2026-05-02 14:22:47 UTC] sp_event_capacity_check

            Lock wait timeout exceeded; try restarting transaction

            Table: events.capacity | Lock type: EXCLUSIVE

            Duration: 30.001s | Retry: 0 / 3

            → Suggest: Check for long-running transactions on events table

General

Integrations

Notifications

AI & Automation

Branding

🏢 Organisation Details

Organisation Name

Charity Number

Primary Contact Email

Data Residency Region

🔌 Platform Status

Registration Platform

registerlive.uksouth.cloudapp.azure.com

LIVE

DAREN Nurses Platform

darenlive.uksouth.cloudapp.azure.com

LIVE

Message Broker

messagebrokerlive.uksouth.cloudapp.azure.com

LIVE

Chatbot / Risk Checker

Patient-facing conversational interface

LIVE

🤖 AI Provider Settings

Primary AI Provider

Fallback Provider

Human-in-Loop Review

Knowledge Base Sync

0

Active Threats

247

Auth Events Today

99.8%

TLS Compliance

12d

Last Pen Test

🔑 Authentication

Microsoft Azure AD SSO

Enabled

Multi-Factor Authentication

Enforced

Session Timeout

8 hours

Conditional Access Policies

Active

🛡️ Data Protection

Transport Encryption

TLS 1.3

Secrets Management

Azure Key Vault

Data Residency

UK South Only

GDPR Compliance

Certified

📋 Recent Audit Log

Time	User	Action	Platform	Status
09:14	gerardo.delguercio	SSO Login	Hub Dashboard	Success
08:52	nurse.k.green	Email Draft Reviewed	DAREN	Success
08:41	system.broker	CRM Sync — 142 records	Message Broker	Success
08:17	reg.admin	Registration Export	Registration	Success
07:55	unknown	Failed Login Attempt	Hub Dashboard	Blocked
07:30	system.ai	Knowledge Base Sync	DAREN / AI	Success

Risk Assessments

3,847

↑ 18% vs last period

Event Registrations

1,203

↑ 32% vs last period

Nurse Emails Handled

642

↑ 9% vs last period

AI Drafts Accepted

87%

↑ 5pp vs last period

CRM Records Synced

48.2k

→ Stable

Risk Assessments by Week

Risk Level Distribution

High Risk28%

Medium Risk42%

Lower Risk30%

Platform Activity Breakdown

Platform	Sessions	Completions	Conversion	Trend
Risk Checker (Chatbot)	5,211	3,847	73.8%	↑ 18%
Event Registration	1,544	1,203	77.9%	↑ 32%
DAREN Nurses Email	642	559	87.1%	↑ 9%
Message Broker (CRM Sync)	48,219	47,891	99.3%	→ Stable